Question 1

How long does shipping take?

Accepted Answer

Standard shipping within the US typically takes 5–7 business days. Expedited shipping options are available at checkout for 2–3 business day delivery.

Question 2

Do you ship internationally?

Accepted Answer

We currently ship to the United States, including Hawaii, Alaska, and US territories. International shipping is coming soon.

Question 3

How much does shipping cost?

Accepted Answer

We offer free standard shipping on all orders. Expedited shipping rates are calculated at checkout based on your location.

Question 4

How can I track my order?

Accepted Answer

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

Question 5

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging. Contact us to initiate a return.

Question 6

Can I exchange an item for a different size?

Accepted Answer

Yes! If you need a different size, contact us within 30 days of delivery and we’ll arrange an exchange, subject to availability.

Question 7

How do I start a return?

Accepted Answer

Email us at aloha@nativeclothingcompany.com with your order number and reason for return. We’ll send you a prepaid return label and instructions.

Question 8

How do your shirts fit?

Accepted Answer

Our t-shirts have a modern, relaxed fit that’s true to size. We recommend ordering your usual size. Check the size guide on each product page for detailed measurements.

Question 9

Do you have a size guide?

Accepted Answer

Yes. Each product page includes a detailed size chart with chest, length, and sleeve measurements. If you’re between sizes, we recommend sizing up for a more relaxed fit.

Question 10

What sizes do you carry?

Accepted Answer

Most of our adult apparel is available in sizes S through 3XL. Keiki (Kids) sizes vary by product — check individual product pages for availability.

Question 11

How should I wash my Native clothing?

Accepted Answer

We recommend washing inside out in cold water on a gentle cycle. Hang dry or tumble dry on low heat. Avoid bleach. This helps preserve the print quality and fabric softness.

Question 12

Will the prints fade over time?

Accepted Answer

Our prints are made with high-quality direct-to-garment (DTG) printing technology designed to last. Following our care instructions will help maintain vibrant colors wash after wash.

Question 13

What materials do you use?

Accepted Answer

Our t-shirts are made from premium combed cotton blends for softness and durability. Specific material details are listed on each product page.

Question 14

Can I create a custom design?

Accepted Answer

We’re working on something special that will let you create your own custom Hawaiian-inspired designs. Stay tuned — more details coming soon!

Question 15

Do you offer bulk or custom orders?

Accepted Answer

For bulk orders, team apparel, or special event requests, please reach out to us through the contact page. We’d love to work with you.

Frequently Asked Questions

Shipping & Delivery

Returns & Exchanges

Sizing & Fit

Product Care

Custom Designs

Still Have Questions?