POLICY
Returns & Exchanges
Last updated: July 2, 2026
30-Day Returns
If you’re not happy with your order, you can return it within 30 days of delivery for a full refund. Items must be unworn, unwashed, and in their original packaging.
Size Exchanges
Need a different size? Contact us within 30 days of delivery and we’ll arrange an exchange, subject to availability. Check the size guide on each product page before ordering — every piece is printed to order just for you.
Damaged, Defective, or Wrong Items
If your order arrives damaged, misprinted, or incorrect, we’ll make it right at no cost to you. Email us a photo of the issue within 30 days of delivery and we’ll send a free replacement or issue a full refund — no need to ship anything back.
How to Start a Return
Email aloha@nativeclothingcompany.com with your order number and the reason for your return. We’ll reply with return instructions and a return shipping label.
Refund Timing
Once we receive your return, refunds are issued to your original payment method within 5–7 business days. Your bank or card issuer may take a few additional days to post the credit.
Questions?
See our FAQ or reach out any time at aloha@nativeclothingcompany.com. We’re a small ‘ohana-run brand and we answer every message.